{"id":2918,"date":"2025-12-23T09:28:01","date_gmt":"2025-12-23T09:28:01","guid":{"rendered":"https:\/\/ministry1.govmu.org\/rgd\/?page_id=2918"},"modified":"2025-12-30T09:09:13","modified_gmt":"2025-12-30T05:09:13","slug":"complaint","status":"publish","type":"page","link":"https:\/\/registrar.govmu.org\/rgd\/index.php\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2918\" class=\"elementor elementor-2918\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c0247d4 e-flex e-con-boxed e-con e-parent\" data-id=\"c0247d4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d79bdc elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9d79bdc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lodge a Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1fb3879 e-flex e-con-boxed e-con e-parent\" data-id=\"1fb3879\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2835bd elementor-widget elementor-widget-heading\" data-id=\"e2835bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help Us Serve You Better<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a830d07 elementor-widget elementor-widget-text-editor\" data-id=\"a830d07\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Registrar-General&#8217;s Department operates under the aegis of the Ministry of Finance and is administered by the Registrar-General who also act as Conservator of Mortgages.<br \/><br \/>If you are not satisfied with our services, please contact us in the first instance, we will see how we can help and resolve any persistent issue.<br \/>In case you still not satisfied about the way your request was treated or processed, please fill in the below online complaint form.<\/p><ul><li>You will receive a prompt acknowledgement of your complaint via e-mail.<\/li><li>The Ministry of Finance &amp; Economic Development shall investigate into the complaint.<\/li><\/ul><p>The Ministry will aim at resolving your complaint and take corrective measures, where required, within a maximum of 5 working days.<\/p><p>Please complete the form below for your complaint.<br \/><br \/><span style=\"color: #ff0000;\">*<\/span> are mandatory fields and need to be filled<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56410e7 elementor-widget elementor-widget-spacer\" data-id=\"56410e7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-699e2e8 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"699e2e8\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"2918\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"699e2e8\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Complaint\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"2918\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enter your first name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_811fdd3 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_811fdd3\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_811fdd3]\" id=\"form-field-field_811fdd3\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enter your last name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_febb325 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_febb325\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour Correspondence Address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_febb325]\" id=\"form-field-field_febb325\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enter your correspondence address\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail Address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enter your email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_db47343 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_db47343\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_db47343]\" id=\"form-field-field_db47343\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enter your phone number\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f99bd22 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f99bd22\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMobile Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f99bd22]\" id=\"form-field-field_f99bd22\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enter your mobile number\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_7ec6080 elementor-col-100\">\n\t\t\t\t\t<h6 style=\"text-decoration:underline\">Details of Complaint\/Compliments\/Suggestion\/Feedback<\/h6>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_08fa560 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_08fa560\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCategory\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_08fa560]\" id=\"form-field-field_08fa560\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Select a category\">Select a category<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Customer Service\">Customer Service<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Refund and Repayment\">Refund and Repayment<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tax Issues\">Tax Issues<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Erasure of Charges\">Erasure of Charges<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reassessment \">Reassessment <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Land Registry Issues\">Land Registry Issues<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other Categories\">Other Categories<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Compliment\/Suggestion\/Feedback \">Compliment\/Suggestion\/Feedback <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Search\">Search<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c398585 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c398585\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c398585]\" id=\"form-field-field_c398585\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_782591f elementor-col-100\">\n\t\t\t\t\t<h6 style=\"text-decoration:underline\">Attachment<\/h6>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_66773cc elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_66773cc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSupporting documents may be attached here:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_66773cc]\" id=\"form-field-field_66773cc\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" data-maxsize=\"4\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_29aa286 elementor-col-100\">\n\t\t\t\t\t<p style=\"font-style:italic;color:grey;font-size:12px\">Only PDF and JPG files may be uploaded.<\/p>\n<p style=\"font-style:italic;color:grey;font-size:12px\">Maximum size of file upload is 4 MB<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Lodge a Complaint Help Us Serve You Better The Registrar-General&#8217;s Department operates under the aegis of the Ministry of Finance and is administered by the Registrar-General who also act as Conservator of Mortgages. If you are not satisfied with our services, please contact us in the first instance, we will see how we can help [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"wf_page_folders":[17],"class_list":["post-2918","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/pages\/2918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/comments?post=2918"}],"version-history":[{"count":10,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/pages\/2918\/revisions"}],"predecessor-version":[{"id":3343,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/pages\/2918\/revisions\/3343"}],"wp:attachment":[{"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/media?parent=2918"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/wf_page_folders?post=2918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}