FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tRegistrar General\u2019s Department (RGD)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. General Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. What are the main functions of the Registrar-General\u2019s Department? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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The Registrar-General\u2019s Department is divided into the following main sections:<\/p>
REGISTRATION: To give a valid legal date to deeds\/documents<\/li>
LAND REGISTRY: To record and give publicity to Land Transactions and Preserve Mortgages<\/li>
VALUATION: To collect revenue by levying duty and taxes on deeds\/ documents submitted for registration<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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2. What are the main services offered by the Registrar General\u2019s Department? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe RGD provides services related to the registration of deeds and documents, land and property transactions, search and inspection of records, registration of charges, and access to digital services through the Mauritius eRegistry System (MERS). It also administers the collection of registration duties and taxes prescribed by law.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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3. What are the opening hours of the RGD public counters? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tPublic counters generally operate from Monday to Friday, excluding public holidays. The standard hours are from 08:45 to 15:30.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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4. Where are the RGD offices located? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Registrar-General\u2019s Department,
6th Floor, Emmanuel Anquetil Building
Sir S. Ramgoolam Street,
Port Louis<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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5. How can I contact the RGD for enquiries or appointments? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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You may reach the RGD by phone:
Call Centre :<\/strong>201 1859\/1860\/1861
Email:<\/strong> rg@govmu.org
You may also visit the Help Desk at the public counter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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6. Which services are available online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Several services are available online through MeRS, including:
\u2022 Submission of registrable documents
\u2022 Tracking of application status
\u2022 Online payments
\u2022 Confirmation of registration and retrieval of registered document
\u2022 Online Searches of Land Registry<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2. Land & Property Registration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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7. What documents are required for the registration of a deed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tTypically, the original deed, supporting documents such as valuation reports, identity documents, or clearance certificates. Requirements may vary depending on the type of transaction.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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8. Why is a property reassessed after registration? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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For registration and fiscal purposes; the declared value in a deed is subject to verification to assess taxes and duties
\u2022 After registration, the Government Valuation Department checks the declared price in the deed to ensure it reflects the market value.
\u2022 The valuer has up to 5 months to submit the report to the RGD.
\u2022 If the property is found to be undervalued, the Registrar-General may issue a claim (within 7 months of registration) requesting payment of additional duty\/tax.
\u2022 No notice will be issued if the difference does not exceed Rs 150,000.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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9. How do I calculate registration duty and tax on a immovable property transfer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Registration duty and tax are calculated based on the value of the property or consideration stated in the deed, in accordance with the Registration Duty Act, Land (Duties and Taxes) Act and relevant regulations.
Taxes and Duties:<\/strong><\/p>
\u2022 The buyer pays 5% registration duty on the transaction value.
\u2022 The seller pays 5% land transfer tax on the same value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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10. Can registration duty and tax be paid online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Yes. Payments can be made through the Mauritius eRegistry System (MERS) by approved e-payment methods:
– Debit\/Credit Card (in case credit card, for payment above Rs 25,000, bank charges are applicable)
– Instant Payment System (Juice, Blink, MyT, Absa,etc)
– Direct Debit Mandate (For notary and car dealer & Financial institutions)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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11. How long does it take for a deed to be registered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf all documents are in order, most deeds are registered within same working day. Deeds requiring additional verification or assessment may take longer. See Timeframe on RGD\u2019s website.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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12. How can I obtain a certified copy of a registered deed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tCertified copies can be requested at the RGD photocopy counter. Fees apply as per the Transcription and Mortgage Act.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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13. What should I do if my deed contains an error? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou should contact your notary or the officer responsible for the document. Corrections may require the lodging of a rectification deed or supporting affidavit, depending on the nature of the error.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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3. Search & Inspection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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14. How can I perform a search on property records? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou may perform searches manually at the RGD search room or online via the Search Online services (professionals only) available in MERS and view certain categories of published deeds.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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15. Are there fees for online and manual searches? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. Search fees are prescribed by law. \nSearches in the records in the custody of the Conservator of Mortgages per person \u2013 per day or fraction of a day is Rs 200. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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16. What information is included in a search report? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tA search report typically includes historical ownership, encumbrances, mortgages, charges, liens, and any other registered rights or burdens on a property.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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4. Mauritius e-Registry System (MeRS)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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17. What is the Mauritius e-Registry System (MeRS)? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tMeRS is the official electronic platform of the Registrar-General\u2019s Department that allows users to access RGD services online (submit documents, make payments, perform searches)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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18. Who can use MeRS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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MeRS can be used by:
\u2022 Notaries
\u2022 Banks and financial institutions
\u2022 Lawyers and professionals
\u2022 Registered companies
\u2022 Members of the public (for selected services)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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19. Is MAUPASS required to access MeRS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. Users must have a MAUPASS account to log in and access MeRS services.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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20. Can documents be submitted both online and at the counter? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. Documents may be submitted online via MeRS or physically at the RGD counter, depending on the document type and user preference.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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21. How do I create a MauPASS account to access online services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou must register for a MauPASS account via the Government portal using your NIC or passport. Once authenticated, you may access MERS services.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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22. What should I do if I encounter technical issues on MERS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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You may contact the RGD Help Desk or submit a support request through the online feedback option. For system-related issues, the RGD coordinates with Government Online Centre and system developers for resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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23. Can I track the progress of my application online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. MERS allows users to track the status of their deeds in real time.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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5. Fees & Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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24. What are the applicable fees for registration? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tFees are prescribed by the Registration Duty Act, Land (Duties and Taxes) Act and its regulations. Updated fee schedules, according to document subtypes are available at the RGD\u2019s website.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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25. Can I pay registration duty online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. Registration duty and fees can be paid online through MeRS once the system calculates the payable amount.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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26. Are credit cards accepted? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. Visa and Mastercard are accepted for online payments through MeRS.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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27. Is there a service charge for online payments? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes. For transactions above Rs 25,000, a bank service charge applies as per the payment gateway terms.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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28. Can payments be made in foreign currency? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tNo. All payments must be made in Mauritian Rupees (MUR).\nMeRS does not accept multiple currencies for a single transaction.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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29. How do I obtain a receipt? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tA digital receipt is generated automatically upon successful payment and can be downloaded from MeRS.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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30. Is mobile payment accepted? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tInstant Payment System (IPS) mode of payment allows end users to make payments to the Registrar\u2019s General Department using banking applications on mobile phones and includes following main features:\n a) Pay via QR code scanning option of banking application \nb) Pay via Internet Banking option of banking application\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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6. Time Limits & Penalties<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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31. What is the time limit for submitting documents for registration? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tEvery document is registered within the time specified time limit for that document as \tper Registration Duty Act.\n\nWhere a document is not registered within the prescribed time limit , it shall become\tliable to the penalty. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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32. What penalties apply for late submission? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf a document is submitted after the statutory time limit, a penalty of 50% of the \tregistration duty payable is applied.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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33. Can penalties be waived or reduced? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tNo. Penalties are statutory and cannot be waived at counter or operational level unless \tsupported by legal exemption or authority.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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34. How are penalties calculated? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tPenalties are automatically calculated by MeRS and must be paid before registration \tcan be completed.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
7. Land & Property Registration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
35. Which property documents must be registered? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Documents that need to be registered ar RGD::
\u2022 Deeds of sale or transfer
\u2022 Mortgages and discharges
\u2022 Leases
\u2022 Inscription of privileges and charges<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
36. How long does it take to register a deed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tProcessing time depends on document completeness, payment status, and volume of submissions.\nOnline submissions generally allow faster tracking and processing.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
37. Can a deed be corrected after registration? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tCorrections are subject to legal procedures and may require a corrective deed or court order, depending on the nature of the error.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
38. How do I register a mortgage or discharge? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Mortgages and discharges must be:
\u2022 Properly executed
\u2022 Submitted via MeRS or at the counter
\u2022 Accompanied by the applicable fees and duties<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
39. Can lease agreements be registered online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes, eligible lease agreements can be submitted through MeRS.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
8. Legal & Compliance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
40. What are the obligations of a notary for deed registration? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tNotaries must ensure that deeds comply with legal requirements, that duty and taxes are paid, and that all supporting documents are provided before lodging. They must also ensure that deeds are lodged within statutory deadlines.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
41. What happens if a deed is lodged late? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tLate lodgement may result in penalties as provided under the law. Penalties apply per document, and Payment of penalty is a pre-condition for registration.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
42. What legislation governs the RGD\u2019s operations? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe main legislations include the Registration Duty Act, the Land (Duties and Taxes) Act, the Transcription and Mortgage Act, and the Mauritius Civil Code, among others.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
9. Searches, Copies & Certificates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
43. How can I conduct a search? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tSearches can be conducted online via MeRS or at the RGD public counter.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
44. Can searches be done online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes. Online searches are available through MeRS for eligible documents.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
45. How do I obtain a certified copy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYou may request a certified copy at the RGD counter, upon payment of the prescribed fee.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
46. Are search fees refundable? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tNo. Search and service fees are non-refundable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
10. Security, Privacy & Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
47. Is MeRS secure? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes. MeRS operates within Government security standards to protect data \tconfidentiality and integrity.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
48. What should I do if I forget my MeRS password? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tPassword recovery can be done through the MAUPASS portal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
49. How can I report a technical issue? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Technical issues can be reported through the RGD Call Centre on:
201 1859\/1860\/1861, to
\u2022 The MeRS support function
\u2022 RGD IT support channels<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
50. What should I do if my payment fails? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tCheck your transaction status on MeRS and contact RGD support if the issue persists.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
11. Complaints & Feedback<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
51. How can I submit a complaint? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Complaints may be submitted:
\u2022 In writing
\u2022 By email
\u2022 Through official RGD channels<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
52. How long does RGD take to respond to complaints? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tRGD endeavours to respond within three days or a reasonable timeframe, depending on the nature of the complaint.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
53. Can I provide feedback on RGD services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes. Public feedback is welcomed and helps improve service delivery.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
54. How can I submit a complaint or feedback to the RGD? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tComplaints may be submitted in writing,via post or complaint box, through email, or using the online feedback form. All submissions are formally recorded.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
55. How does the RGD handle customer complaints? ? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tComplaints are acknowledged, assessed, and addressed within established timelines. The department may contact you for clarifications or additional information.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
56. Is there a dedicated officer for customer service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes. The RGD maintains a Help Desk responsible for handling queries, guiding users, and facilitating complaint resolution.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
12. System Availability, Security & Data Protection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
57. How will customers be informed of planned maintenance or downtime? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tNotifications are published on RGD website, the Government portal, and at public counters ahead of planned maintenance.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
58. How does the RGD protect personal and property-related data? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe RGD applies strict data governance protocols, secure digital platforms, controlled access, and compliance with applicable data protection laws.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
59. Are online transactions secure? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes. MERS uses secure authentication (MauPASS), encrypted transactions, audit trails, and government-grade cybersecurity frameworks to protect user data and transactions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
13. Vehicle registration in Mauritius<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
60. What documents are required for the registration of local motor vehicles? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
1. Original Sale deed (2 Originals) (Use template on RGD website https:\/\/registrar.govmu.org )
2. Authorisation letter (Original) \u2013 Seller authorises buyer to proceed with registration of ownership of vehicle at RGD.
Or Joint authorization letter (Original) signed by vendor and purchaser to authorize a third party on their behalf.
3. Registration Book (Horse power).
4. Original ID of all parties<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
61. How to proceed with online registration of local vehicle if sale is between 2 individuals? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Step 1 :<\/strong>
TO CLAIM CERTIFICAT DE GAGE online through the Mauritius eRegistry system (MeRS) – only Seller can initiate process if sale between two individuals
\u2022 Seller registers with Maupass.
\u2022 Seller logs in to MeRS using Maupass (foreigners, will still require Maupass using Passport No.)<\/p>
Seller inputs:
– Vehicle Registration Mark;
– Vehicle Chassis No.
– Date of deed
– Seller then inputs Buyer details.<\/p>

MeRS automatically liaises with NLTA system to retrieve information on any
\u201cCertificat de Gage\u201d
If Lien\/objection\/burden on vehicle: A message appears requesting Seller to call at NLTA office to clear any issue, before re-applying for certificate de Gage Sans Deplacement.<\/p>
If No lien\/burden\/Objection: A message appears \u2013 Your vehicle has no burden, you may proceed with the sales transaction.<\/p>
Step 2:<\/strong><\/p>
To submit document for registration
Follow guidelines to submit document for registration on RGD website, https:\/\/registrar.govmu.org
Input vehicle details, scan and upload following documents in specified order:
\u2022 Original deeds of sale
\u2022 Original horsepower
\u2022 Original ID, for Seller and Buyer<\/p>
After submission of document to RGD
\u2022 RGD OFFICER proceeds with the taxation, issue of payment notice.
\u2022 Buyer can proceed for payment through Cash, Cheque, Credit\/Debit card or IPS (MAUCAS).
\u2022 Registered document is delivered online to seller and buyer (through Maupass account).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
62. In what format documents should be uploaded? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Documents should be scanned and uploaded in A4 size and portrait format
To upload following documents in the specified order:
\u2022 Original deeds of sale
\u2022 Original horsepower
\u2022 Original ID, for Seller and Buyer
\u2022 Authorisation letter by seller to claim certificat de Gage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
63. How to proceed with registration of local vehicle at RGD counter if sale is between 2 individuals? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
To queue up at ground floor Emmanuel Anquetil building for service
RGD officer input vehicle details, scan and upload following documents in specified order:
RGD officer claims CERTIFICAT DE GAGE through the Mauritius eRegistry system (MeRS)
If no Lien\/objection\/burden on vehicle
\u2022 RGD OFFICER proceeds with the taxation, issue of payment notice.
\u2022 Buyer can proceed for payment through Cash, Cheque, Credit\/Debit card or IPS (MAUCAS).
\u2022 Registered document is delivered online to seller and buyer (through Maupass account).
If Lien\/objection\/burden on vehicle: A message appears requesting Seller to call at NLTA office to clear any issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
64. When do I need a \u2018certificate de gage? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
No \u2018Certificat de gage\u2019 is required between two individuals.
However, a \u2018certificat de gage\u2019 is needed in the following cases:
\u2022 Individual to Companies
\u2022 Companies to Individual
\u2022 Registered Entities to Registered Entities
\u2022 Heirs to individual with Affidavit
\u2022 Individual to Heirs
\u2022 Transfer by more than one individual e.g. by(Mr and Mrs)
\u2022 Donation
\u2022 Procuration
\u2022 Auction sales<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
65. If Buyer calls in person at RGD office to register deed of sale, what document to produce? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
Buyer presents the following documents to RGD Officer:
1. Original Sale deed
2. Original Registration book of vehicle
3. Authorisation letter (Original)
4. NID\/Passport of Seller (Original)
5. NID\/Passport of Buyer (Original)
6. Certificate de Gage, if sale is not by Individual to Individual<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t
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66. What documents are required for registration of new\/imported vehicle? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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1) New Vehicle
\u2022 originals deed of sales
\u2022 Bill of entry delivered by the Customs & Excise Department(MRA)
\u2022 Particulars of motors (fitness) from NLTA<\/p>
2) Imported\/Reconditioned Vehicle
\u2022 Originals deed of declaration of importation
\u2022 Bill of entry delivered by the Customs & Excise Department (MRA)
\u2022 Import permit from Ministry of Industry and Commerce
\u2022 Particulars of motors (fitness) from NLTA
Note: Declaration of importation (template) can be downloaded from link below on RGD website
https:\/\/registrar.govmu.org\/Pages\/Downloadable%20Forms\/Downloadable Forms.aspx<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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67. What documents are required for registration vehicle sold at auction sale? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\u2022 Memorandum of sale by auction.
\u2022 Declaration of sale.
\u2022 Horsepower.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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68. What are the different modes of payment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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1) Online payment<\/p>
\u2022 Debit\/Credit Card (in case credit card, for payment above Rs 25,000, bank charges are applicable)
\u2022 Instant Payment System (Juice, Blink, MyT, Absa,etc)
\u2022 Direct Debit Mandate (For notary and car dealer & agencies)
Note: In case unable to proceed with online payment, the person can come to the office to effect payment and the modes include:<\/p>
2) In Person\/RGD @ RGD counter
\u2022 Cash
\u2022 Card (Credit\/Debit)
\u2022 Cheque (this needs to be addressed to Government of Mauritius)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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69. How to view clarification letter pertaining to a returned document? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Steps to be followed include:
1. Login into account
2. Click on my registration
3. Click on tracking number starting with EXXXXXXXXXXXX.
4. Click on processing found on the upper left part of the page
5. In the section \u201cPrintouts\u201d, the applicant will find the \u201crequest for clarification\u201d
6. To click on print to open the letter of clarification<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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70. How to retrieve\/print registered document online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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1. Login into account
2. Click on my registration
3. Click on tracking number starting with EXXXXXXXXXXXXXX
4. Click on processing found on the upper left part of the page
5. In the section \u201cPrintouts\u201d, the applicant will find the e-document\/edoc
6. To click on print to open and save a copy of the registered document<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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71. What is the time limit for registration of vehicle or trailers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\t\t\t\t\tTime limit for registration is 15 days as from date of deed otherwise a fine of 50% of the tax payable is leviable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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72. Are there exemptions applicable on transfer of vehicle? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Exemption is applicable on transfer :<\/strong>
1. between the heirs of a deceased person of vehicle\/trailer acquired by inheritance from that person.
2. by an ascendant to a descendant.
3. to diplomatic missions.
4. to local authorities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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73. Additional documents to be produced for exemption\/evidence? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\u2022 Sale made by heirs of a deceased person who was owner of a vehicle – an affidavit of succession of the deceased person.
\u2022 Sale made between spouses – marriage certificate
\u2022 Sale made by an ascendant to a descendant – the birth certificates of descendents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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74. What next steps to follow when document has been registered at Registrar General Department? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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\u2022 To get the vehicle insured by an insurance company .
\u2022 To transfer horsepower in name of new owner, at NLTA\u2019<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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75. How much it will cost to register a motor vehicle? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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For a local secondhand vehicle only an administrative fee of Rs 400 is payable.
Vehicles registered for the first time in Mauritius, refer to Part VI of the first schedule of the Registration Duty Act or on click the link: https:\/\/registrar.govmu.org\/Documents\/Legislations\/Registration_Duty<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"
Registrar General\u2019s Department (RGD) 1. General Information 1. What are the main functions of the Registrar-General\u2019s Department? The Registrar-General\u2019s Department is divided into the following main sections: REGISTRATION: To give a valid legal date to deeds\/documents LAND REGISTRY: To record and give publicity to Land Transactions and Preserve Mortgages VALUATION: To collect revenue by levying […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"wf_page_folders":[14],"class_list":["post-2187","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/pages\/2187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/comments?post=2187"}],"version-history":[{"count":106,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/pages\/2187\/revisions"}],"predecessor-version":[{"id":3075,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/pages\/2187\/revisions\/3075"}],"wp:attachment":[{"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/media?parent=2187"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/registrar.govmu.org\/rgd\/index.php\/wp-json\/wp\/v2\/wf_page_folders?post=2187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}