Registrar General's Department

Online Services

FAQs

Registrar General’s Department (RGD)

1. General Information

1. What are the main functions of the Registrar-General’s Department?

The Registrar-General’s Department is divided into the following main sections:

  • REGISTRATION: To give a valid legal date to deeds/documents
  • LAND REGISTRY: To record and give publicity to Land Transactions and Preserve Mortgages
  • VALUATION: To collect revenue by levying duty and taxes on deeds/ documents submitted for registration
The RGD provides services related to the registration of deeds and documents, land and property transactions, search and inspection of records, registration of charges, and access to digital services through the Mauritius eRegistry System (MERS). It also administers the collection of registration duties and taxes prescribed by law.
Public counters generally operate from Monday to Friday, excluding public holidays. The standard hours are from 08:45 to 15:30.

Registrar-General’s Department,
6th Floor, Emmanuel Anquetil Building
Sir S. Ramgoolam Street,
Port Louis

You may reach the RGD by phone:
Call Centre :201 1859/1860/1861
Email: rg@govmu.org
You may also visit the Help Desk at the public counter.

Several services are available online through MeRS, including:
• Submission of registrable documents
• Tracking of application status
• Online payments
• Confirmation of registration and retrieval of registered document
• Online Searches of Land Registry

2. Land & Property Registration

7. What documents are required for the registration of a deed?
Typically, the original deed, supporting documents such as valuation reports, identity documents, or clearance certificates. Requirements may vary depending on the type of transaction.

For registration and fiscal purposes; the declared value in a deed is subject to verification to assess taxes and duties
• After registration, the Government Valuation Department checks the declared price in the deed to ensure it reflects the market value.
• The valuer has up to 5 months to submit the report to the RGD.
• If the property is found to be undervalued, the Registrar-General may issue a claim (within 7 months of registration) requesting payment of additional duty/tax.
• No notice will be issued if the difference does not exceed Rs 150,000.

Registration duty and tax are calculated based on the value of the property or consideration stated in the deed, in accordance with the Registration Duty Act, Land (Duties and Taxes) Act and relevant regulations.
Taxes and Duties:

• The buyer pays 5% registration duty on the transaction value.
• The seller pays 5% land transfer tax on the same value.

Yes. Payments can be made through the Mauritius eRegistry System (MERS) by approved e-payment methods:
– Debit/Credit Card (in case credit card, for payment above Rs 25,000, bank charges are applicable)
– Instant Payment System (Juice, Blink, MyT, Absa,etc)
– Direct Debit Mandate (For notary and car dealer & Financial institutions)

If all documents are in order, most deeds are registered within same working day. Deeds requiring additional verification or assessment may take longer. See Timeframe on RGD’s website.
Certified copies can be requested at the RGD photocopy counter. Fees apply as per the Transcription and Mortgage Act.
You should contact your notary or the officer responsible for the document. Corrections may require the lodging of a rectification deed or supporting affidavit, depending on the nature of the error.

3. Search & Inspection

14. How can I perform a search on property records?
You may perform searches manually at the RGD search room or online via the Search Online services (professionals only) available in MERS and view certain categories of published deeds.
Yes. Search fees are prescribed by law. Searches in the records in the custody of the Conservator of Mortgages per person – per day or fraction of a day is Rs 200.
A search report typically includes historical ownership, encumbrances, mortgages, charges, liens, and any other registered rights or burdens on a property.

4. Mauritius e-Registry System (MeRS)

17. What is the Mauritius e-Registry System (MeRS)?
MeRS is the official electronic platform of the Registrar-General’s Department that allows users to access RGD services online (submit documents, make payments, perform searches)

MeRS can be used by:
• Notaries
• Banks and financial institutions
• Lawyers and professionals
• Registered companies
• Members of the public (for selected services)

Yes. Users must have a MAUPASS account to log in and access MeRS services.
Yes. Documents may be submitted online via MeRS or physically at the RGD counter, depending on the document type and user preference.
You must register for a MauPASS account via the Government portal using your NIC or passport. Once authenticated, you may access MERS services.

You may contact the RGD Help Desk or submit a support request through the online feedback option. For system-related issues, the RGD coordinates with Government Online Centre and system developers for resolution.

Yes. MERS allows users to track the status of their deeds in real time.

5. Fees & Payments

24. What are the applicable fees for registration?
Fees are prescribed by the Registration Duty Act, Land (Duties and Taxes) Act and its regulations. Updated fee schedules, according to document subtypes are available at the RGD’s website.
Yes. Registration duty and fees can be paid online through MeRS once the system calculates the payable amount.
Yes. Visa and Mastercard are accepted for online payments through MeRS.
Yes. For transactions above Rs 25,000, a bank service charge applies as per the payment gateway terms.
No. All payments must be made in Mauritian Rupees (MUR). MeRS does not accept multiple currencies for a single transaction.
A digital receipt is generated automatically upon successful payment and can be downloaded from MeRS.
Instant Payment System (IPS) mode of payment allows end users to make payments to the Registrar’s General Department using banking applications on mobile phones and includes following main features: a) Pay via QR code scanning option of banking application b) Pay via Internet Banking option of banking application

6. Time Limits & Penalties

31. What is the time limit for submitting documents for registration?
Every document is registered within the time specified time limit for that document as per Registration Duty Act. Where a document is not registered within the prescribed time limit , it shall become liable to the penalty.
If a document is submitted after the statutory time limit, a penalty of 50% of the registration duty payable is applied.
No. Penalties are statutory and cannot be waived at counter or operational level unless supported by legal exemption or authority.
Penalties are automatically calculated by MeRS and must be paid before registration can be completed.

7. Land & Property Registration

35. Which property documents must be registered?

Documents that need to be registered ar RGD::
• Deeds of sale or transfer
• Mortgages and discharges
• Leases
• Inscription of privileges and charges

Processing time depends on document completeness, payment status, and volume of submissions. Online submissions generally allow faster tracking and processing.
Corrections are subject to legal procedures and may require a corrective deed or court order, depending on the nature of the error.

Mortgages and discharges must be:
• Properly executed
• Submitted via MeRS or at the counter
• Accompanied by the applicable fees and duties

Yes, eligible lease agreements can be submitted through MeRS.

8. Legal & Compliance

40. What are the obligations of a notary for deed registration?
Notaries must ensure that deeds comply with legal requirements, that duty and taxes are paid, and that all supporting documents are provided before lodging. They must also ensure that deeds are lodged within statutory deadlines.
Late lodgement may result in penalties as provided under the law. Penalties apply per document, and Payment of penalty is a pre-condition for registration.
The main legislations include the Registration Duty Act, the Land (Duties and Taxes) Act, the Transcription and Mortgage Act, and the Mauritius Civil Code, among others.

9. Searches, Copies & Certificates

43. How can I conduct a search?
Searches can be conducted online via MeRS or at the RGD public counter.
Yes. Online searches are available through MeRS for eligible documents.
You may request a certified copy at the RGD counter, upon payment of the prescribed fee.
No. Search and service fees are non-refundable.

10. Security, Privacy & Support

47. Is MeRS secure?
Yes. MeRS operates within Government security standards to protect data confidentiality and integrity.
Password recovery can be done through the MAUPASS portal.

Technical issues can be reported through the RGD Call Centre on:
201 1859/1860/1861, to
• The MeRS support function
• RGD IT support channels

Check your transaction status on MeRS and contact RGD support if the issue persists.

11. Complaints & Feedback

51. How can I submit a complaint?

Complaints may be submitted:
• In writing
• By email
• Through official RGD channels

RGD endeavours to respond within three days or a reasonable timeframe, depending on the nature of the complaint.
Yes. Public feedback is welcomed and helps improve service delivery.
Complaints may be submitted in writing,via post or complaint box, through email, or using the online feedback form. All submissions are formally recorded.
Complaints are acknowledged, assessed, and addressed within established timelines. The department may contact you for clarifications or additional information.
Yes. The RGD maintains a Help Desk responsible for handling queries, guiding users, and facilitating complaint resolution.

12. System Availability, Security & Data Protection

57. How will customers be informed of planned maintenance or downtime?
Notifications are published on RGD website, the Government portal, and at public counters ahead of planned maintenance.
The RGD applies strict data governance protocols, secure digital platforms, controlled access, and compliance with applicable data protection laws.
Yes. MERS uses secure authentication (MauPASS), encrypted transactions, audit trails, and government-grade cybersecurity frameworks to protect user data and transactions.

13. Vehicle registration in Mauritius

60. What documents are required for the registration of local motor vehicles?

1. Original Sale deed (2 Originals) (Use template on RGD website https://registrar.govmu.org )
2. Authorisation letter (Original) – Seller authorises buyer to proceed with registration of ownership of vehicle at RGD.
Or Joint authorization letter (Original) signed by vendor and purchaser to authorize a third party on their behalf.
3. Registration Book (Horse power).
4. Original ID of all parties

Step 1 :
TO CLAIM CERTIFICAT DE GAGE online through the Mauritius eRegistry system (MeRS) – only Seller can initiate process if sale between two individuals
• Seller registers with Maupass.
• Seller logs in to MeRS using Maupass (foreigners, will still require Maupass using Passport No.)

Seller inputs:
– Vehicle Registration Mark;
– Vehicle Chassis No.
– Date of deed
– Seller then inputs Buyer details.


MeRS automatically liaises with NLTA system to retrieve information on any
“Certificat de Gage”
If Lien/objection/burden on vehicle: A message appears requesting Seller to call at NLTA office to clear any issue, before re-applying for certificate de Gage Sans Deplacement.

If No lien/burden/Objection: A message appears – Your vehicle has no burden, you may proceed with the sales transaction.

Step 2:

To submit document for registration
Follow guidelines to submit document for registration on RGD website, https://registrar.govmu.org
Input vehicle details, scan and upload following documents in specified order:
• Original deeds of sale
• Original horsepower
• Original ID, for Seller and Buyer

After submission of document to RGD
• RGD OFFICER proceeds with the taxation, issue of payment notice.
• Buyer can proceed for payment through Cash, Cheque, Credit/Debit card or IPS (MAUCAS).
• Registered document is delivered online to seller and buyer (through Maupass account).

Documents should be scanned and uploaded in A4 size and portrait format
To upload following documents in the specified order:
• Original deeds of sale
• Original horsepower
• Original ID, for Seller and Buyer
• Authorisation letter by seller to claim certificat de Gage.

To queue up at ground floor Emmanuel Anquetil building for service
RGD officer input vehicle details, scan and upload following documents in specified order:
RGD officer claims CERTIFICAT DE GAGE through the Mauritius eRegistry system (MeRS)
If no Lien/objection/burden on vehicle
• RGD OFFICER proceeds with the taxation, issue of payment notice.
• Buyer can proceed for payment through Cash, Cheque, Credit/Debit card or IPS (MAUCAS).
• Registered document is delivered online to seller and buyer (through Maupass account).
If Lien/objection/burden on vehicle: A message appears requesting Seller to call at NLTA office to clear any issue.

No ‘Certificat de gage’ is required between two individuals.
However, a ‘certificat de gage’ is needed in the following cases:
• Individual to Companies
• Companies to Individual
• Registered Entities to Registered Entities
• Heirs to individual with Affidavit
• Individual to Heirs
• Transfer by more than one individual e.g. by(Mr and Mrs)
• Donation
• Procuration
• Auction sales

Buyer presents the following documents to RGD Officer:
1. Original Sale deed
2. Original Registration book of vehicle
3. Authorisation letter (Original)
4. NID/Passport of Seller (Original)
5. NID/Passport of Buyer (Original)
6. Certificate de Gage, if sale is not by Individual to Individual

1) New Vehicle
• originals deed of sales
• Bill of entry delivered by the Customs & Excise Department(MRA)
• Particulars of motors (fitness) from NLTA

2) Imported/Reconditioned Vehicle
• Originals deed of declaration of importation
• Bill of entry delivered by the Customs & Excise Department (MRA)
• Import permit from Ministry of Industry and Commerce
• Particulars of motors (fitness) from NLTA
Note: Declaration of importation (template) can be downloaded from link below on RGD website
https://registrar.govmu.org/Pages/Downloadable%20Forms/Downloadable Forms.aspx

• Memorandum of sale by auction.
• Declaration of sale.
• Horsepower.

1) Online payment

• Debit/Credit Card (in case credit card, for payment above Rs 25,000, bank charges are applicable)
• Instant Payment System (Juice, Blink, MyT, Absa,etc)
• Direct Debit Mandate (For notary and car dealer & agencies)
Note: In case unable to proceed with online payment, the person can come to the office to effect payment and the modes include:

2) In Person/RGD @ RGD counter
• Cash
• Card (Credit/Debit)
• Cheque (this needs to be addressed to Government of Mauritius)

Steps to be followed include:
1. Login into account
2. Click on my registration
3. Click on tracking number starting with EXXXXXXXXXXXX.
4. Click on processing found on the upper left part of the page
5. In the section “Printouts”, the applicant will find the “request for clarification”
6. To click on print to open the letter of clarification

1. Login into account
2. Click on my registration
3. Click on tracking number starting with EXXXXXXXXXXXXXX
4. Click on processing found on the upper left part of the page
5. In the section “Printouts”, the applicant will find the e-document/edoc
6. To click on print to open and save a copy of the registered document

Time limit for registration is 15 days as from date of deed otherwise a fine of 50% of the tax payable is leviable.

Exemption is applicable on transfer :
1. between the heirs of a deceased person of vehicle/trailer acquired by inheritance from that person.
2. by an ascendant to a descendant.
3. to diplomatic missions.
4. to local authorities.

• Sale made by heirs of a deceased person who was owner of a vehicle – an affidavit of succession of the deceased person.
• Sale made between spouses – marriage certificate
• Sale made by an ascendant to a descendant – the birth certificates of descendents.

• To get the vehicle insured by an insurance company .
• To transfer horsepower in name of new owner, at NLTA’

For a local secondhand vehicle only an administrative fee of Rs 400 is payable.
Vehicles registered for the first time in Mauritius, refer to Part VI of the first schedule of the Registration Duty Act or on click the link: https://registrar.govmu.org/Documents/Legislations/Registration_Duty